Our policies

HomePilot Refund & Cancellation Policy

At HomePilot, we strive to provide top-quality services with transparency and fairness. Our refund and cancellation policy ensures a hassle-free experience while protecting both our customers and service professionals. Whether it’s a scheduling change, service concern, or deposit refund, we outline clear guidelines to keep the process smooth and straightforward.

Refunds Scenarious

  • Service not completed or Canceled by HomePilot

    If HomePilot cancels a booking due to unforeseen circumstances and cannot reschedule, a full refund should be issued.

  • Unsatisfactory Service

    (Case-by-case refunds or redo) If the customer isn’t satisfied and the issue is valid and reported within 24 hours we can either:
    – Offer a free redo of the service;
    – Issue a partial refund based on the work completed.

  • Overcharges or Billing Errors

    If a customer is overcharged due to a system error, we should refund the excess amount promptly.

  • Customer Cancellation (Time-Based refund policy)

    – If the customer cancels in advance 48 hours before service → Full refund.
    – If canceled last-minute (less than 48 hours before service) → a partial refund.

  • Deposits for large projects (Home improvement, Renovations, Roof Works)

    – Full refund if canceled within 48 hours of booking.
    – Partial refund if canceled after work has started (materials/labor costs deducted).

 

Non-Refundable Situations

  • Completed Services

    Once a service is fully performed, refunds are not available unless there’s a proven issue with quality.

  • Customer No-Shows or No-Access

    If our team arrives and can’t access the property, a cancellation fee applies instead of a refund.

  • Change of mind after work begins

    Once work has started, refunds are only considered if there’s a clear service failure.

Need help?

Contact us at info@thehomepilot.org for questions related to refunds and returns.