Privacy policy
Last updated: November 2, 2026
1. Information we collect
HomePilot is operated by ArtVH LLC, Orlando, Florida. This policy explains what personal information we collect when you visit thehomepilot.org or book a handyman through HomePilot, how we use it, and the choices you have. In this policy, “we” and “HomePilot” mean ArtVH LLC.
What we collect
We collect only what we need to answer you, schedule your job and keep everyone safe.
- Contact and quote forms on this website: your name, phone number, email address, service area, type of service, budget, and anything you write in the message box.
- Your HomePilot account and bookings: your name, email, phone number, the address where the work will be done, a description of the job, photos you add, the days and time windows you choose, access notes, messages with your pro or with us, ratings, reviews and any report or dispute.
- Payments: the deposit and payment amounts, refunds and receipts. Your card details are handled by Stripe, not by HomePilot (see section 6).
- Information collected automatically: your IP address, browser and device type, pages viewed, and approximate location from your IP address (see section 7).
- Records of what you agreed to: which policy you accepted, its version, the date and time, and your IP address and device details.
2. How we use your information
We use it to answer your questions and send quotes, run your booking, match you with a pro, schedule the visit, send job updates, take payments and issue refunds, review problems and disputes, keep homeowners and pros safe, prevent fraud, keep records we are required to keep, and improve our website and service. We do not sell your personal information.
3. Job descriptions, photos and AI quotes
When you describe your job in the HomePilot chat, an automated AI assistant prepares a price quote from your description and photos. A third-party AI service may process that information for us under its business terms. Please do not include card numbers, passwords or other sensitive details in your description or photos. Before and after photos taken by your pro, and photos you add, are kept as job records and are used if there is a question or dispute about the work.
4. Your pro's name and photo
To help you recognize who is coming to your home, HomePilot shows you the assigned pro’s first name, profile photo and rating, in the app and in job emails. Pros must have an approved photo. HomePilot checks each photo automatically for a clear face and the photo rules, and does not use that check to identify anyone. Please use the pro’s photo only to recognize them, and do not copy or share it.
5. Who sees your address
Your full address is shared only with the pro assigned to your job, after the job is assigned. Pros who are offered a job before that see only the ZIP code and general area, and contact details are removed from the job description they see. Your address is used only to get the pro to your job.
6. Payments through Stripe
All payments are processed by Stripe, a third-party payment company. HomePilot does not see or store your full card number. Stripe handles your card details under its own privacy policy. We may receive limited details from Stripe, such as the card brand, the last four digits and the payment status, so we can show receipts and handle refunds. Please pay only through the HomePilot app. Payments made outside the app cannot be covered by our refund and dispute process.
7. Cookies and analytics
This website uses cookies and similar technology. Some are needed for the site to work, such as keeping you logged in or loading pages quickly. We also use Google Analytics, through the Google Site Kit plugin, to count visits and see which pages are used. Our contact and quote forms use Google reCAPTCHA to block spam, which checks how your browser behaves when you submit a form. You can block or delete cookies in your browser settings, but some parts of the site may not work properly. Our website does not use advertising pixels at this time.
8. Who we share information with
- The pro assigned to your job: your first name, address, job details, photos and messages.
- Stripe: payment information.
- Service providers that host our website and app, send email, provide analytics, spam protection and AI quoting, and help with support. They may use your information only to work for us.
- Authorities or others where the law requires it, or to protect people, property or HomePilot’s rights.
- A buyer or successor, if ArtVH LLC is sold or reorganized.
We do not share your information with anyone else unless you tell us to.
9. How long we keep information
We keep your information for as long as needed to provide the service and meet legal obligations. That includes tax, accounting, refund and dispute needs and records of what you agreed to. We may keep information longer if there is an open dispute or a legal requirement.
10. Your choices
You can see and update most of your information in your HomePilot account. You can also ask us to access, correct or delete your personal information, or close your account, through our contact form (see section 14). We may need to confirm who you are first. We may keep information we must keep for open jobs, payments, disputes, fraud prevention, taxes or legal records. You can stop marketing messages at any time using the unsubscribe option in the message.
11. Security
We use reasonable technical and organizational safeguards, such as encrypted connections (HTTPS) and limited access to your information. No website or system is completely secure. If a data breach affects your personal information, we will notify you and the authorities as the law requires, including Florida law.
12. Children and links to other sites
HomePilot is not for anyone under 18, and we do not knowingly collect information from children under 13. If you think a child has given us information, contact us through the form below and we will delete it. Our website may link to other websites. We are not responsible for their privacy practices, so please read their policies.
13. Changes to this policy
We will post updates on this page with a new date. If a change is significant, we will tell you by email or in the app and ask you to accept it where the law requires.
14. Contact us
To ask a question or make a request about your information, use the contact form at https://thehomepilot.org/contact/. HomePilot support handles all requests sent through the form. HomePilot is operated by ArtVH LLC, Orlando, Florida.