Questions? Answers are here.
Find answers to common questions about HomePilot services. We aim to provide you with clear and helpful information.
General questions:
This section covers general information about our business, including the services we offer, our location, operating hours, and how to contact us for further assistance.
Yes. Homeowners book and manage jobs in the HomePilot app, where you can see your price, track the job, and get updates and before-and-after photos. Independent pros use a separate pro app to claim and complete jobs.
You can login to the HomePilot app here >
We are starting in Orlando and nearby areas, including Winter Park, Winter Garden, MetroWest and Dr. Phillips.
You can book in the app any time. You choose the day and time window when you book.
You can reach HomePilot through our online contact form. Our team is happy to help with questions or service requests.
HomePilot is in a soft launch in Orlando, so we do not have customer reviews to show yet. We will only share real reviews from real customers, and you can see before-and-after photos for your own job in the app.
No. You book each handyman job separately. There is no plan, contract or subscription.
HomePilot is built for small repair and maintenance jobs at homes. We do not offer commercial services.
Service details:
Get insights into how our services work, scheduling options, customization flexibility, and what to expect during consultations.
Use the HomePilot app. Describe your job, see your price, choose a day and time window, and pay a deposit to book.
We review your request and offer it to verified local pros. When a pro claims it, you get a confirmation. On the day, the pro assesses the job and agrees the price with you in person before starting work.
Small handyman jobs, such as furniture assembly, TV mounting, hanging pictures and shelves, drywall patching, painting, caulking, door adjustments, and simple fixture swaps. We do not offer electrical, plumbing, roofing or other licensed work.
Most jobs HomePilot handles are small and can be done in a single visit. Your pro will give you a time estimate before starting work.
Same-day requests may be available depending on pro availability. HomePilot is not an emergency service. If you have a gas smell, flooding, a fire or an electrical hazard, call 911 or your utility provider.
Yes. You can book as many separate jobs as you need, one at a time.
Plan to give your pro safe access to the work area at the scheduled time, and be available to agree the price and approve the work. You get notifications and before-and-after photos in the app.
Pros bring their own tools. If materials are needed, they are discussed and approved with you before they are bought.
How We Work:
Learn more about our service policies, including cancellations, guarantees, privacy, and payment terms. We keep everything transparent and hassle-free.
Cancel 48 hours or more before the scheduled start and your deposit is refunded. Between 48 and 24 hours before, your request is reviewed. Less than 24 hours before, the deposit is not refunded. You always get a full refund if the pro cancels, the pro does not show up, or HomePilot cancels.
Tell us in the app within 7 days of the job being marked complete. We review the before-and-after photos, messages and what both sides tell us, and may ask the pro to come back, refund part or all of what you paid through HomePilot, or close the dispute. HomePilot does not guarantee a pro's work and is not an insurance provider.
Your privacy matters to us. Read how we handle personal information in our Privacy policy. Card payments are processed by Stripe, and HomePilot does not store your full card number.
Yes. You can reschedule in the app. One free reschedule is available more than 48 hours before the start, a reschedule between 48 and 24 hours before is reviewed, and reschedules under 24 hours are not available.
Refunds depend on the situation: deposits are refunded for timely cancellations and when the pro or HomePilot cancels. If you have a problem with completed work, report it in the app within 7 days and we will review it.
You pay by card in the app, processed by Stripe. A deposit is charged when you book, and the remaining balance is charged automatically after you approve the finished job. Please pay only through the app.
No. You book each job separately with no contract.
No. You see your price before you book. If the price needs to change, the pro tells you in person and you approve the new price in the app before any extra work starts.